Every Scenario Starts with a Skill and Knowledge
The skill is the human interaction your team needs to practice—like handling objections or navigating a difficult conversation. The knowledge gives it context—product specs, policies, or procedures that make the practice feel real. Review the examples below, or jump straight into the role play.
Common Questions
Why only two training materials?
Every scenario needs just two things: a skill to practice and knowledge to make it real. This demo keeps it simple so you can see how it works—but in production, your knowledge base can be as deep and detailed as you need.
But my company's training is way more complex than this.
Totally. EquipBot can handle deep, complex training. Add as much knowledge as you want—product catalogs, multi-step SOPs, compliance policies, edge cases—and pair it with any interpersonal skill your team needs to practice.
Where do I get training materials?
You probably already have most of it. For knowledge, think SOPs, checklists, manuals, policies, and product docs. For skills, any video or guide that teaches how to handle a conversation—sales techniques, de-escalation, or customer service best practices. Public sources like YouTube videos work too.
Use Any Source You Already Have
YouTube videos, selfie recordings, screen captures, internal docs, webpages—if your team can learn from it, EquipBot can turn it into a role play scenario.
Sales & Communication Videos
Public videos on negotiation, objection handling, customer service, or any skill your team needs to sharpen.
Subject Matter Expert Walk-Throughs
Quick selfie videos from managers or senior staff explaining how they handle real situations.
Software & Process Demos
Screen recordings walking through CRM workflows, ticketing systems, or any tool your team uses.
Policies, Manuals & Specs
Warranty policies, product specs, compliance docs, or any internal reference your team needs to know.